Skip to the Wi-Fi troubleshooting section to begin troubleshooting. If the Wi-Fi light(s) are off or red, your router isn’t broadcasting a signal. Labels for Wi-Fi lights vary but usually will read “2.4G” and “5G,” “WLAN,” or “Wireless.” These lights should be on and are usually blinking. The WiFi light(s) will be on your router or somewhere below the internet connection light if you have a modem/router combo unit. If this is you, skip ahead to our internet signal troubleshooting section. If the light is red or not on at all, you have an internet signal problem as your modem isn’t successfully connecting to the internet. The light for an internet connection is on your modem and is usually labeled WAN, Internet, or with a globe icon, and you can tell the internet is on if the light (usually white or green) is solid. Either way, the LED status lights on your equipment are very helpful for quickly diagnosing network problems. You may also have a combo unit that is an all-in-one modem/router (also called a gateway). Nearly all modems and routers have LED status lights.
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